ORDERING & DELIVERY • How do I purchase your
clipart images?
• When will I get purchased images?
• Do I get images on CD?
• Do
you provide catalogs of images along with the CDs?
• I
tried to order some set(s) but my credit card didn't go through. What should I
do?
• Do you accept Paypal?
•
Do you accept other payment methods other than credit card and Paypal?
• I don't want to buy the whole set just to get a few
images that I need. Do you sell images separately?
• I
paid twice for the same set by mistake. How do I get my money back?
• I ordered some collections a few months ago but lost all
of the images by accident. Is my license still worth? Is there a way to get the
images back? LICENSING • Is
your content really royalty-free?
• Are there
any limits related to usage of your images?
• I
provide design services and want to use some of your images for my design work.
Do my customers have to purchase images that I used for designs that I provided
them with although I already paid for them?
• I
am manufacturer of t-shirts/stickers/badges/etc and want to print your images
on them. Does your Terms of Use cover this kind of usage or do I have to pay additionally
for that? PROBLEMS WITH DELIVERY • I
paid for the images and received payment confirmation email from Regsoft. When
will you send me the images that I ordered?
• I
downloaded images but the archive is broken and/or some images are missing. What
should I do?
• I tried to download images several
times but download failed every time. How and when will I get my images?
• I opted-in for CD but I still didn't receive it. When
will I get it? PROBLEMS WITH USAGE • I
can't use EPS images. I need images in GIF/BMP/TIFF/JPG/etc format. What should
I do?
• I can't open images in Corel Draw / Adobe
Illustrator / Macromedia Freehand / etc. This software definitely supports EPS
file format. What should I do?
• I have different
problem with using your images, not covered in this F.A.Q. 
ORDERING & DELIVERY
Q:
How do I purchase your clipart images?
A: There's
order link on every collection's page. After clicking on it you will be taken
to secure ordering page where you will need to enter your info and credit card
details. At same page you can also opt-in for CD delivery, choose alternate payment
method etc. You can also purchase our collections at our Esellerate
Web Store.
Q: When will
I get purchased images?
A: Right after the payment
is cleared, therefore within minutes. Soon after the payment is verified you will
receive another email with download instructions. Q:
Do I get images on CD?
A: Yes, if you opt-in for
CD during the checkout process. It'll take a week or two before you receive CD
so you will still receive download instructions in order to be able to start using
the images promptly.
Q: Do
you provide catalogs of images along with the CDs?
A:
Yes, every set features very neat vector PDF catalog. The catalog that are delivered
along with the sets themselves are different from those that anyone can download
from our site. Unlike bitmap preview catalogs, vector catalogs are very smooth
and look great when printed.
Q: I tried
to order some set(s) but my credit card didn't go through. What should I do?
A: Please try to use another credit cart. If it fails
then please try at our Esellerate
Web Store. If it fails again please contact us and we will offer to you several
other payment options. Q: Do you accept Paypal?
A: Yes, but please notice that it takes more time for
Paypal payments to get verified. If you need images ASAP we recommend you use
credit card instead.
Q: Do you accept
other payment methods other than credit card and Paypal?
A:
Alternate payment options are Money Bookers (moneybookers.com), Epassporte (epassporte.com),
Western Union and wire transfer to our company bank account. Please notice that
alternate payment options take some time to clear so instant download won't be
available.
Q: I don't
want to buy the whole set just to get a few images that I need. Do you sell images
separately?
A: You can buy most of our images separately
at Istockphoto,
Shutterstock and Vector-Clipart.
Q: I paid twice for the same set by mistake.
How do I get my money back?
A: We usually notice
double orders and automatically issue refunds. It is good to let us know about
double orders though, to make sure we don't overlook them.
Q: I ordered
some collections a few months ago but lost all of the images by accident. Is my
license still worth? Is there a way to get the images back?
A:
By purchasing our images you are getting lifetime license to the purchased content
so it is certain that your license is still worth. As for the images themselves,
just contact us and we'll manually setup download for you.
LICENSING Q:
Is your content royalty-free?
A: Yes, our content
is 100% royalty-free.
Q: Are there
any limits related to usage of your images?
A:
Yes, please read Terms of Use before ordering. In a nutshell, as long as you don't
resell the images themselves you are free to use the images any way you like.
Q: I provide design services and want to use
some of your images for my design work. Do my customers have to purchase images
that I used for designs that I provided them with although I already paid for
them?
A: No, one license (purchased by you or your
client) is enough. Please notice however that your clients won't be allowed to
resell the product again without purchasing a new license. Therefore, license
may be partially transferred only once.
Q: I am manufacturer
of t-shirts/stickers/badges/etc and want to print your images on them. Does your
Terms of Use cover this kind of usage or do I have to pay additionally for that?
A: Yes, print away! If you sell 1000 or 10,000 t-shirts
with our image(s) then more power to you - you don't owe us an additional cent!
PROBLEMS WITH DELIVERY Q:
I paid for the images and received payment confirmation email from Regsoft. When
will you send me the images that I ordered?
A:
You should receive download instructions soon after the payment is cleared. This
is automatic process and at this point our personal assistance isn't neither needed
nor possible. If you don't receive email within a hour please check if the email
with download instructions didn't make it through spam email filer that you and/or
your email account providers are possibly using. If you still can't find it, please
contact us and we will manually setup download for you. Otherwise, this is a rare
situation.
Q: I downloaded
images but the archive is broken and/or some images are missing. What should I
do?
A: Our images are delivered directly from stable
Regsoft's and Esellerate's web servers so this kind of problem is very rare, however
if it happens please contact us and we'll manually setup download for you at earliest
convenience. Please notice that it may take a day or two before we respond, especially
if you placed the order over the weekend or holiday. In most cases we'll respond
in up to a few hours though. In most cases this kind of problem happens due to
a customer's slow and/or unstable connection.
Q: I tried
to download images several times but download failed every time. How and when
will I get my images?
A: Please contact us and
we will manually setup download for you as soon as possible. This kind of problem
may occur for several reasons, starting from your slow/bad internet connection
to firewall, anti-virus or some other software that prevents you from downloading
the images.
Q: I opted-in
for CD but I still didn't receive it. When will I get it?
A:
Please allow up to 14 days for CD to be delivered. If you don't receive it in
up to 14 days please contact us and we will airmail it to you at no additional
cost.
PROBLEMS WITH USAGE Q:
I can't use EPS images. I need images in GIF/BMP/TIFF/JPG/etc format. What should
I do?
A: Please ask someone to convert images
for you or search online for free or cheap image converters (there are plenty
of them).
Q: I can't
open images in Corel Draw / Adobe Illustrator / Macromedia Freehand / etc. This
software definitely supports EPS file format. Is something wrong with your images.
A: Our images are tested with several different software
applications and on various PC and Mac platforms and they should always work,
however we noticed that different versions of the same software (Corel Draw, for
example) would import our images with Open command while others would import them
with Import command. Please try both.
Q: I have
different problem with using your images, not covered in this F.A.Q.
A:
Please contact us and we will give our best to assist
you as soon as possible.
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